We often get asked, “what do you mean by ‘Local Expertise’?” And to us, the answer is simple. When we say local, we mean local!
With operations in over 65 countries, we are ready to react and support all our clients with their installation and maintenance requirements. This is the way 100% have always operated, developing our network and partnerships over 10 years so our service is unrivalled across all regions. Our partners provide localised resources including project management, field installers, warehousing and transportation infrastructure. Dedicated project managers in each country work closely with retailers and clients to deliver what some might see as a challenge, but for us, it is where we shine!
OUR NETWORK– Our network of international partners has extensive knowledge of their territory giving a detailed understanding of regulations, licenses, etiquette, and access requirements that may need to be considered when achieving your seamless installation. To manage quality, consistency and relationships across our network, we have a dedicated senior operations manager who works closely with our partners day to day, to manage planning, performance and training. We invest in our relationships with regular communications, country visits and an annual partner conference to update on our companies growth and business strategy whilst allowing each the opportunity to knowledge share and discuss ways in which we can constantly improve. We want our teams to be an extension of yours, so you can concentrate on what is important to you.
OUR TEAMS – The size and strength of our network allows our clients access to over 2000+ installers worldwide, meaning we can achieve a high number of installations in a short time frame whilst finding economical solutions to the most complex of campaigns. All our installation teams have on going training and we invest heavily in the development and skillset of our teams. The retail landscape has changed significantly over the past decade and we pride ourselves with keeping up to date with all retail and technology trends. When displays started to become more interactive, we upskilled resource to meet the demand from our clients, giving customers not only wide coverage, but the best experience in the industry.
OUR LOGISTICS – We offer in-country logistics and warehousing to all our clients, offering flexibility to manage their projects in the timescale that suits them. We can hold a wide range of parts across multiple locations; from key components for local maintenance, to full wall fixtures ready for your latest store update. Utilising our warehousing network is a cost effective way of ensuring compliance and the safety of displays whilst giving the space to hold local training sessions and updates prior to a display arriving in store. Regardless of your location, you can benefit from speed to market, regional language capabilities and LOCAL EXPERTISE.
We asked our Senior Client Services Manager, Kate Kilmartin to give us some insight into frequently asked questions by clients when looking for a global installations partner. Find out below just some of the benefits of outsourcing your operation to an installation specialist.
What are the benefits of using 100% teams, why not send someone from the UK?
We believe that using installation teams in each country guarantees the smooth delivery of your project. Being regionally positioned across the countries we operate, we have field resources who can attend stores with lower travel time and cost, meaning we can scale up for larger projects and meet tight SLA’s for services. This reduces the amount of barriers we may come across if we sent someone from the UK. Our teams will speak the local language and dialect, so can have clear communcations with the store. Furthermore, for countries where applicable, our teams hold residency permits to gain access to retail environments like malls and airports. It allows a faster turnaround and increased flexibility when things change… plus why would you want the added costs of flights when it can be avoided?
In the current climate, how do you keep up to date with your regulations and changes at retail level?
For us, nothing has changed with regards to our process here! With our years of experience working directly with the retailers, our in-country Project Managers have direct access to all online portals for stores, shopping centers and airports. Each of our teams have excellent relationships with store staff and book in directly to receive up to date information and H&S guidelines.
Why do you use local warehouses rather than sending everything direct to stores?
Our Partners offer regional bases for consolidation and onward shipping whilst also acting as the ‘Importer of Record’ by country and as our Customs Broker. This local approach allows us to make commercial efficiencies with kitting and warehousing while at the same time offering on the ground sourcing of ad hoc materials that may be needed. You never know when we might need a specialist fixing or some extra screws!
If you have a question that we haven’t covered, click the link below to get in touch with our team who are on hand to answer all your queries – firstname.lastname@example.org
We look forward to working with you soon