Global Control + Local Expertise

Our Global Control + Local Expertise model delivers success through a service managed centrally with synergy and consistency, whilst leveraging in-country resources and knowledge for scale, speed and efficiency.

GLOBAL CONTROL

We give you a single point of contact to implement and manage your retail experiences, giving you instant access to resources and seamless execution across the world!

From our head office in Manchester, we provide you with a dedicated team of Account and Project Managers who handle your campaign from initial scoping through to completion. They work with our regional project management teams to effortlessly balance the coordination of installation, maintenance, logistics and reporting to give you peace of mind your project is in safe hands.

At 100%, we know how important it is to give control and visibility to our customers. Our online portal, PHQ, provides an easily accessible, single source of data for project reporting, estate management, and inventory management, showing you key performance metrics that give the ultimate insight into activity in your estate no matter how many stores or countries any campaign is delivered across.

LOCAL EXPERTISE

With operations in over 65 countries, we are ready to react and support all our clients with their installation and maintenance requirements. This is the way 100% have always operated, developing our network and partnerships over 10 years so our service is unrivalled across all regions. Our partners provide localised resources including project management, field installers, warehousing and transportation infrastructure. Dedicated project managers in each country work closely with retailers and clients to deliver what some might see as a challenge, but for us, it is where we shine!

Our network of international partners has extensive knowledge of their territory giving a detailed understanding of regulations, licenses, etiquette, and access requirements that may need to be considered when achieving your seamless installation.

The size and strength of our network allows our clients access to over 2,000+ installers worldwide, meaning we can achieve a high number of installations in a short time frame whilst finding economical solutions to the most complex of campaigns.

Coverage

At 100%, we work at whatever scale you need – we can deliver one-off projects in single countries or complete large-scale campaigns that span the UK, Europe, Turkey, Russia, Middle East, India, Africa, USA & Canada, Asia and Australasia.

Our coverage spans more than 65 countries where we have resources on-the-ground including project management teams, warehousing & logistics infrastructure and over 2,000 installation and maintenance engineers. The size and strength of our network means we’re able to achieve rapid project turnaround times and find economical solutions to the most complex challenges.

Reporting

Our Project HQ online portal provides a single source of data for any implementation project consisting of three core modules; Estate Management, Project Reporting and Inventory Management. Easily accessible for customers and project managers, it gives access to the latest project status at the touch of a button.

We take reporting seriously at 100% – our secure portal is designed specifically for quick and accurate reporting on POP installation, maintenance, survey and update projects. The in-built flexibility of the solution is designed to reflect the rapidly changing retail industry, with functionality to program bespoke data capture and customisable client reports for each project we undertake.

Our installers use smartphone technology to capture data and photos from the field which synchronises with our cloud based central database in real time. All data can be extracted into Excel for offline analysis, while photos can be easily downloaded into labelled folders.

Our Estate Management system has been designed from the ground up to empower brands with data to optimise the performance of their retail display investment. Giving a single point of reference for POP estates that span the globe, the database is bespoke to each program containing retail outlet addresses, display asset details, visit schedules and historical visit reports.

Effective inventory management is key to the delivery of implementation and maintenance programs, especially when they span multiple countries with complex product configuration of parts. This module of our system is configured to the inventory demands of each program we operate around a core database of parts to provide visibility of stock levels and usage, with goods movement tracking and history, globally and in multiple warehouse locations.

Training

100% strongly believes training is a critical success factor to all the services we fulfill so we produce tailored plans that meet the scale of the projects we embark on to cover processes, reporting systems, in-store activities and health & safety.

It’s equally important all tiers of personnel forming a project team are well informed of the demands of any project; Central and Regional Project Managers, Installation teams and Logistics operatives. We deliver our training in a range of ways from hard copy briefing guides to hands on training sessions delivered to installers in each country a project might cover; and not only at the outset of a new project yet as ongoing training too.