Ring Retail 2.0 European Implementation
To deliver the ultimate experience to consumers through interactive displays that illustrated the entire device line up of Ring home security products, including Video Doorbell, Indoor Camera, Stick up Camera, Spotlight Camera, Floodlight Camera and Alarm security kit.
Our challenge was to install complex display technology including Touch screen monitors, tablets, bespoke media player, and Ring devices.
Our solution for Ring covered installation, updates, maintenance, and logistics. Of particular importance to Ring was our ability to provide a centrally managed solution giving global control across multiple countries, whilst leveraging local expertise through our in-country project management and installation resources.
Estate Management System. Online database for store and display related data; vital for the project to run smoothly with number of stakeholders, and give lifelong estate control.
Project Reporting System. Comprehensive online reporting dashboard, customisable by user, including overview of project progress, compliance performance, full store report, photos. Customised by region for Ring market teams.
Inventory Management System. Ongoing control of stockholding spread across multiple territories, all parts catalogued with codes and photo into the database.
Helpdesk Ticket System. A multi-lingual ticket management system for maintenance issues. Inbound tickets are diagnosed and managed to close out.
High quality Project Managers and POP installers with technical skillsets and experience.
Technical Specialist. Assigned to work with the manufacturer to understand the fixtures & technology, build a knowledgebase on the range of existing displays, lead training program for program delivery.
Comprehensive virtual training delivered at multiple levels across the countries involved. Covering awareness, knowledge and understanding of all facets of the project; Ring brand ethos, personnel and structure, Ring product, physical displays and tech, protocols for working in-store, and reporting systems and processes.