SONOS

THE CHALLENGE

To deliver the ultimate retail experience, with premium listening strongly connected to an online presence, Sonos created the Field Day program, a suite of display units to accommodate different retail environments across European retailers. Our challenge was to implement the program over the course of 2017/18, with over 3,000 store visits across more than 14 countries.

 

THE SOLUTION

Our solution for Sonos covered account management, survey, installation, maintenance, and logistics. Important features we offered were a single point of contact across multiple countries, technology systems for project reporting, estate management and inventory control and a centrally managed maintenance program.

 

  • Store Floor Plans
  • Current Display data & measurements
  • Online Photos Gallery
  • Created Estate Management database

 

 

  • Central Account Management
  • Local & Central Project Management
  • Co-ordination of transportation by 3rd party
  • Assembly & Installation of display equipment
  • Merchandising of AV & demo product
  • Central online reporting

 

 

  • Central Account Management
  • Local Project Management
  • Receipt, picking and distribution of the update kits.
  • Transportation to regional hubs with IOR services
  • Assembly & Installation of display fixture update kit
  • Merchandising of demo product
  • Central online reporting
  • Collected QR CODE display data

 

 

  • Reactive Maintenance services for 14 countries
  • Repair / replacement of faulty components / demo product
  • Central multi-lingual diagnostics in-house team
  • Multi-lingual help desk & retail support system
  • SLA with 48hr/4 day/8 day response levels
  • Spare parts inventory management, picking & logistics
  • Central online reporting

 

 

THE RESULTS

To discuss your specific requirements contact our team: hello@100percentgroup.com

100 Percent

100 Percent Group Limited
Unit 6 Mercury Park,
Mercury Way,
Trafford Park,
Manchester,
M41 7LY, UK

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100 Percent Group Limited
Unit 6 Mercury Park,
Mercury Way,
Trafford Park,
Manchester,
M41 7LY, UK

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100 Percent Group Limited
Unit 6 Mercury Park,
Mercury Way,
Trafford Park,
Manchester,
M41 7LY, UK

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