At a time where compliance is paramount, it has never been more important to be transparent with our clients while planning and implementing their projects. At our head office in the Manchester, our dedicated International Project Managers execute your campaigns from initial scoping right through to completion. Regional team leaders oversee the briefing and delivery of campaigns, while our online reporting portal provides a single point of reference for customers. With more and more people working remotely and utilising online platforms, our client portal, PHQ offers that shared space where your vision comes to life!
YOUR CONTACT – No one knows more than our Project Managers what it takes to execute a multi-country campaign! At 100%, we provide you with a dedicated team who effortlessly balances the coordination of installations, logistics and reporting whilst giving you that piece of mind and consistent approach you require to know your project is in safe hands. We believe that it is always easier having communication centralised, so you can have the most up to date information at your fingertips.
YOUR ESTATE MANAGEMENT – Our online portal, PHQ, provides an easily accessible, single source of data for any implementation project consisting of three core modules. The Project Reporting platform offers key reporting information including visit status, before/after photos, and ‘sign off ‘name & signature. The Estate Management functionality means our clients can track their assets and fixtures while our Online Document Library holds planograms, installation manuals and maintenance guidelines.
All this information can be found behind our customisable dashboard, showing you key performance metrics giving you the ultimate insight into activity in your estate.
YOUR CONTROL– By centralising installations with 100% Group, you give yourself maximum control and flexibility to run your campaign. Once you have completed your onboarding, you will be assigned a dedicated project manager who will work closely with you and your team to set you up for success!
100% arrange all the training and briefing documents as well as create project specific questionnaires to capture exactly what you need to know from each installation; and to complete the process, each piece of work is quality checked for compliance giving you ultimate peace of mind.
We asked our Senior Client Services Manager, Kate Kilmartin to give us some insight into frequently asked questions by clients when looking for a global installations partner. Find out below just some of the benefits of outsourcing your operation to an installation specialist.
How do you brief your International teams and carry out physical training?
Our Project Managers produce all the briefing documents, in local language for the installers so there is no room for error with translation. These are, of course, always signed off by the client before we proceed. They also write all the H&S documentation to be in line with local requirements. Our training is usually within our warehouses however we are carrying out the majority over video and conference calls at the moment to ensure the safety of our teams.
What information do I get from your portal?
An easier question would be ‘what information DON’T I get from our portal’!!
PHQ is the link between you as our client and the installation team. Here you can see live activity in the field, all your estates photos and archived data from previous campaigns. If you have multiple shareholders we can also offer different access restrictions and separate out information by fixture and country. It really is the ultimate toolkit!
How can I ensure compliance when outsourcing to 100%?
Each project brief and questionnaire is individually tailored to suit each scope of works. From there, every installation that is executed in store is QC’d by our internal project teams to ensure compliance of the visit and fulfillment of the brief.
With the nature of our work, often installations are completed outside of trading hours, we also offer live sign off and out of hours support from our Project Managers so we complete everything right first time!
If you have a question that we haven’t covered, click the link below to get in touch with our team who are on hand to answer all your queries – firstname.lastname@example.org
We look forward to working with you soon