Samsung Retail Support at Scale

Since 2021, 100 Percent Group has supported Samsung with an integrated retail support model spanning maintenance, audits, competitor insight, installations, VIP retail support, events and estate management across the UK.

Supporting Samsung’s retail estate at scale.

Samsung needed a flexible, responsive support model to maintain compliance, functionality and brand standards across a complex estate spanning hundreds of stores, multiple retailers and thousands of displays.

With retail requirements constantly changing, the programme needed to support everything from planned maintenance and product refreshes to installations, campaigns, events and VIP store activity, often across multiple activities and tight timelines.

The challenge was to maintain consistent standards and visibility across a large, dispersed estate, while responding quickly to changing requirements and keeping planned and reactive activity moving in parallel.

A more connected, responsive retail estate

By combining maintenance, field support, audits and insight, 100 Percent Group helps Samsung maintain consistent retail standards while improving visibility across its estate.

Our proactive approach delivers 99.9% proactive compliance, 98.6% first-time fix and 45% faster resolution year on year.

Audit programmes have provided detailed insight across 5,344 displays and 32,692 SKUs, helping Samsung identify opportunities across its retail environment.

The integrated approach gives Samsung the flexibility to respond to changing retail requirements through one connected partner.

Testimonial

” I am really happy with the 100% Group service; the team are hugely responsive, helpful, agile and supportive.

Nothing is too big an ask or too difficult a problem to overcome. ”

Samsung Team